Teraswitch Portal / API - VAN1 management temporarily unavailable
Monitoring - Customer management of VAN1 services should be restored at this time. Teraswitch staff are monitoring for any further impacts.
May 12, 2026 - 21:50 UTC
Investigating - Teraswitch is investigating an issue affecting customer management of VAN1 services (power controls, virtual console, metadata retrieval, new service creation, reinstalls). VAN1 services themselves are unaffected by this issue and should be fully operational. We will provide an update as more information becomes available.
May 12, 2026 - 21:18 UTC
TYO2 - Core Router Reload
Monitoring - After an emergency software upgrade, the router is normalized. Teraswitch is monitoring the operation for further errors.
May 07, 2026 - 02:29 UTC
Investigating - Teraswitch is investigating a core router failure in TYO2. Traffic is routing over the remaining redundant routers.
May 07, 2026 - 02:03 UTC
Public Services Operational
API Operational
Website (teraswitch.com) Operational
Portal (console.tsw.io) Operational
Global Network Services Operational
Intra-Market Connectivity Operational
Global External Internet Operational
Internet Exchanges and Peering Operational
Ultra-Low Latency Connectivity Operational
PIT1 - Pittsburgh, PA Operational
IAD1 - Ashburn, VA Operational
EWR1 - Newark, NJ Operational
EWR2 - Newark, NJ Operational
MIA1 - Miami, FL Operational
CHI1 - Chicago, IL Operational
DAL1 - Dallas, TX Operational
SLC1 - Salt Lake City, UT Operational
LAX1 - Los Angeles, CA Operational
SEA1 - Seattle, WA Operational
VAN1 - Vancouver, Canada Operational
LON1 - London, United Kingdom Operational
AMS1 - Amsterdam, Netherlands Operational
AMS2 - Amsterdam, Netherlands Operational
AMS3 - Amsterdam, Netherlands Operational
DUB1 - Dublin, Ireland Operational
DUB2 - Dublin, Ireland Operational
FRA2 - Frankfurt, Germany Operational
SGP1 - Singapore Operational
SGP2 - Singapore Operational
TYO1 - Tokyo, Japan Operational
TYO2 - Tokyo, Japan Operational
TYO3 - Tokyo, Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026

No incidents reported today.

May 12, 2026

Unresolved incident: Teraswitch Portal / API - VAN1 management temporarily unavailable.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

Unresolved incident: TYO2 - Core Router Reload.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Teraswitch Portal / API - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:00 UTC
Scheduled - Teraswitch will be performing scheduled maintenance on our customer portal and API. Any open virtual console sessions may reconnect, but otherwise no impact is expected as a result of this maintenance. If you have any questions, feel free to contact Teraswitch Support at support@teraswitch.com.
May 1, 03:27 UTC
May 1, 2026
TYO1 - Network Connectivity Issue - Single Rack
Resolved - This incident has been resolved.
May 1, 17:30 UTC
Monitoring - Our replacement switch is in service and all affected services should be restored at this time. If you have any further issues, please contact Teraswitch Support at support@teraswitch.com.
May 1, 05:44 UTC
Update - The failed switch has been replaced and is being finalized for production. We will provide an update once affected services are fully restored.
May 1, 04:01 UTC
Identified - Teraswitch has identified a top-of-rack switch failure at our TYO1 site affecting a small subset of customers there. Services single homed to this switch are currently offline. We are working on an immediate replacement and will provide updates as more information becomes available.
Apr 30, 23:33 UTC
Apr 30, 2026
Apr 29, 2026

No incidents reported.

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