PIT1 - Sporadic Internet Connectivity Issues
Monitoring - Reload is complete and the network operation appears to have returned to normal.

We will follow up this notification with a RCA and repair plan.
Mar 17, 2026 - 20:43 UTC
Identified - We have located a network device with software issues, our team is about to reload the device.

This issue affects mostly colocation customers at PIT1, but traffic from various sources may have passed through this device depending on the direction of network flow.
Mar 17, 2026 - 20:36 UTC
Investigating - Teraswitch is investigating reports of select markets having issues connecting to PIT1.
Mar 17, 2026 - 20:05 UTC
Public Services Operational
API Operational
Website (teraswitch.com) Operational
Portal (console.tsw.io) Operational
Global Network Services Operational
Intra-Market Connectivity Operational
Global External Internet Operational
Internet Exchanges and Peering Operational
Ultra-Low Latency Connectivity Operational
PIT1 - Pittsburgh, PA Operational
IAD1 - Ashburn, VA Operational
EWR1 - Newark, NJ Operational
EWR2 - Newark, NJ Operational
CHI1 - Chicago, IL Operational
DAL1 - Dallas, TX Operational
SLC1 - Salt Lake City, UT Operational
LAX1 - Los Angeles, CA Operational
SEA1 - Seattle, WA Operational
VAN1 - Vancouver, Canada Operational
LON1 - London, United Kingdom Operational
AMS1 - Amsterdam, Netherlands Operational
AMS2 - Amsterdam, Netherlands Operational
AMS3 - Amsterdam, Netherlands Operational
DUB1 - Dublin, Ireland Operational
DUB2 - Dublin, Ireland Operational
FRA2 - Frankfurt, Germany Operational
SGP1 - Singapore Operational
SGP2 - Singapore Operational
TYO1 - Tokyo, Japan Operational
TYO2 - Tokyo, Japan Operational
TYO3 - Tokyo, Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 18, 2026

No incidents reported today.

Mar 17, 2026

Unresolved incident: PIT1 - Sporadic Internet Connectivity Issues.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
SGP1 - Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 UTC
Scheduled - To alleviate some congestion due to traffic growth, Teraswitch will be shifting traffic and replacing some hardware related to our core network in SGP1. We do not expect any loss of customer connectivity.
Mar 10, 21:28 UTC
Mar 10, 2026

No incidents reported.

Mar 9, 2026
Subsea Cable Fault - Singapore to Europe
Resolved - We have successfully brought online a second diverse sub-sea cable path and latency has returned to normal. Once the original severed cable comes back online, we will now have full path redundancy.
Mar 9, 02:08 UTC
Identified - We have reached out to the vendor asking for a update. Latency from Singapore to Europe will be elevated until the outage is resolved.
Feb 19, 02:08 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

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