All Systems Operational
Public Services Operational
API Operational
Website (teraswitch.com) Operational
Portal (console.tsw.io) Operational
PIT1 - Pittsburgh, PA Operational
IAD1 - Ashburn, VA Operational
EWR1 - Newark, NJ Operational
EWR2 - Newark, NJ Operational
CHI1 - Chicago, IL Operational
DAL1 - Dallas, TX Operational
SLC1 - Salt Lake City, UT Operational
LAX1 - Los Angeles, CA Operational
SEA1 - Seattle, WA Operational
VAN1 - Vancouver, Canada Operational
LON1 - London, United Kingdom Operational
AMS1 - Amsterdam, Netherlands Operational
AMS2 - Amsterdam, Netherlands Operational
DUB1 - Dublin, Ireland Operational
FRA1 - Frankfurt, Germany Operational
FRA2 - Frankfurt, Germany Operational
SGP1 - Singapore Operational
SEL1 - Seoul, South Korea Operational
TYO1 - Tokyo, Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024
PIT1 Cloud - Availability Incident
Resolved - This incident has been resolved - investigation will continue.
Oct 5, 23:51 UTC
Monitoring - Teraswitch is investigating a PIT1 Cloud issue, which caused a small subset of customers to experience a VM reboot around 16:35 UTC today. All affected VMs restarted immediately on fresh hypervisors and are stable. This issue will be investigated.
Oct 5, 16:58 UTC
Oct 4, 2024
EWR1 - Emergency Capacity Expansion
Completed - The scheduled maintenance has been completed.
Oct 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 02:00 UTC
Scheduled - Due to exponential traffic growth in the NYC/EWR region, TeraSwitch will be expanding capacity and replacing hardware within EWR1’s Internet routing infrastructure.

During this time, customers may notice elevated latencies and reroutes as new equipment is installed and new links are activated.

No outages are expected and customers will not need to make any changes.
Oct 2, 23:24 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
VAN1 - Network Upgrades and Traffic Migrations
Completed - The scheduled maintenance has been completed.
Sep 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 UTC
Scheduled - Teraswitch will be upgrading our capacity in VAN1. During this window, it is expected for there to be ~3 minutes of Internet reroutes affecting bare metal systems in VAN1.
Sep 24, 14:33 UTC
Sep 25, 2024
AMS2 - Power Redundancy Loss
Resolved - Power redundancy has been restored. This incident is resolved.
Sep 25, 03:55 UTC
Monitoring - Our data center vendor identified a failed UPS unit and successfully placed it in bypass, restoring power to the affected bus. An investigation is being conducted into the UPS failure. Redundant power has been restored to all Teraswitch systems.
Sep 25, 03:06 UTC
Identified - Teraswitch has confirmed the reports of a loss of power on one of our two independent power buses. After careful inspection, we have determined no customers are impacted with a loss of service. We have engaged the data center vendor for an ETR on the redundant power feed.
Sep 25, 01:13 UTC
Investigating - Teraswitch is investigating a possible power disruption / redundancy loss at our AMS2 site. We will provide an update as more information becomes available.
Sep 25, 00:44 UTC
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

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