Monitoring - Customer management of VAN1 services should be restored at this time. Teraswitch staff are monitoring for any further impacts.
May 12, 2026 - 21:50 UTC
May 12, 2026 - 21:50 UTC
Investigating - Teraswitch is investigating an issue affecting customer management of VAN1 services (power controls, virtual console, metadata retrieval, new service creation, reinstalls). VAN1 services themselves are unaffected by this issue and should be fully operational. We will provide an update as more information becomes available.
May 12, 2026 - 21:18 UTC
May 12, 2026 - 21:18 UTC
Monitoring - After an emergency software upgrade, the router is normalized. Teraswitch is monitoring the operation for further errors.
May 07, 2026 - 02:29 UTC
May 07, 2026 - 02:29 UTC
Investigating - Teraswitch is investigating a core router failure in TYO2. Traffic is routing over the remaining redundant routers.
May 07, 2026 - 02:03 UTC
May 07, 2026 - 02:03 UTC
Public Services
Operational
API
Operational
Website (teraswitch.com)
Operational
Portal (console.tsw.io)
Operational
Global Network Services
Operational
Intra-Market Connectivity
Operational
Global External Internet
Operational
Internet Exchanges and Peering
Operational
Ultra-Low Latency Connectivity
Operational
PIT1 - Pittsburgh, PA
Operational
IAD1 - Ashburn, VA
Operational
EWR1 - Newark, NJ
Operational
EWR2 - Newark, NJ
Operational
MIA1 - Miami, FL
Operational
CHI1 - Chicago, IL
Operational
DAL1 - Dallas, TX
Operational
SLC1 - Salt Lake City, UT
Operational
LAX1 - Los Angeles, CA
Operational
SEA1 - Seattle, WA
Operational
VAN1 - Vancouver, Canada
Operational
LON1 - London, United Kingdom
Operational
AMS1 - Amsterdam, Netherlands
Operational
AMS2 - Amsterdam, Netherlands
Operational
AMS3 - Amsterdam, Netherlands
Operational
DUB1 - Dublin, Ireland
Operational
DUB2 - Dublin, Ireland
Operational
FRA2 - Frankfurt, Germany
Operational
SGP1 - Singapore
Operational
SGP2 - Singapore
Operational
TYO1 - Tokyo, Japan
Operational
TYO2 - Tokyo, Japan
Operational
TYO3 - Tokyo, Japan
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance