Global - Internet Instability
Identified - Teraswitch is currently working on mitigations related to this issue, although traffic issues have settled.

At this time, it appears a bulk of the high-capacity US to EU cables had a fault around the same time. Our NY to London path, which had been cut and resolved earlier today, went down again, and our Ashburn to Frankfurt path suffered an outage around the same time.

At this time, the network has stabilized and we are working to ensure any additional events are not as impactful to traffic.
Jul 29, 2026 - 19:35 UTC
Investigating - Teraswitch is looking into general Internet Instability.
Jul 29, 2026 - 19:15 UTC
Public Services Operational
API Operational
Website (teraswitch.com) Operational
Portal (console.tsw.io) Operational
Global Network Services Degraded Performance
Intra-Market Connectivity Degraded Performance
Global External Internet Operational
Internet Exchanges and Peering Degraded Performance
Ultra-Low Latency Connectivity Operational
PIT1 - Pittsburgh, PA Operational
IAD1 - Ashburn, VA Operational
EWR1 - Newark, NJ Operational
EWR2 - Newark, NJ Operational
MIA1 - Miami, FL Operational
CHI1 - Chicago, IL Operational
DAL1 - Dallas, TX Operational
SLC1 - Salt Lake City, UT Operational
LAX1 - Los Angeles, CA Operational
SEA1 - Seattle, WA Operational
VAN1 - Vancouver, Canada Operational
LON1 - London, United Kingdom Operational
AMS1 - Amsterdam, Netherlands Operational
AMS2 - Amsterdam, Netherlands Operational
AMS3 - Amsterdam, Netherlands Operational
DUB1 - Dublin, Ireland Operational
DUB2 - Dublin, Ireland Operational
FRA2 - Frankfurt, Germany Operational
SGP1 - Singapore Operational
SGP2 - Singapore Operational
TYO1 - Tokyo, Japan Operational
TYO2 - Tokyo, Japan Operational
TYO3 - Tokyo, Japan Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

Unresolved incident: Global - Internet Instability.

Jul 28, 2026

TYO2 - Network Connectivity Issues with R102 Compute Rack
Resolved - A possible firmware/hardware bug was identified, and Teraswitch NOC elected to do a sequential software upgrade on the redundant switch pair in R102.

After the reloads were complete, operations seemed to normalized. We will investigate this network switch pair further to understand the event better.

Please report any outstanding issues with TYO2 to noc@teraswitch.com or to our team directly.
Jul 28, 16:52 UTC
Investigating - Teraswitch is looking into issues related to the R102 compute rack within TYO2.
Jul 28, 16:17 UTC

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

SGP2 - Internet Connectivity Loss
Resolved - Our facility partner has restored power to Teraswitch's SGP2 network racks.

Root cause: both redundant PDUs in each network rack were fed by power breakout boxes connected to the same overhead electrical bus bar, creating a single point of failure. Facility engineers relocated one breakout box to the correct bus, restoring power to the network equipment and eliminating the single point of failure.

We expect no further impact at this time. Customer systems did not lose power at any point during this event.
Jul 18, 01:57 UTC
Identified - Teraswitch has isolated this incident to a vendor power maintenance event with unexpected impact, affecting both of our network racks and causing an Internet connectivity loss at SGP2. Customer services are believed to be powered on without upstream connectivity. Facility staff are at work to restore Internet connectivity and bring the site back online. We will provide an update as soon as possible.
Jul 18, 00:22 UTC
Investigating - Teraswitch is investigating reports of Internet connectivity loss at SGP2. We will provide an update shortly.
Jul 17, 23:45 UTC

Jul 17, 2026

Jul 16, 2026

No incidents reported.

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