Teraswitch Status

All Systems Operational

Public Services Operational

API Operational

Website Operational

Dashboard Operational

Pittsburgh, PA (PIT1) Operational

Newark, NJ (EWR1) Operational

Dallas, TX (DAL1) Operational

Los Angeles, CA (LAX1) Operational

Dublin, IE (DUB1) Operational

London, UK (LON1) Operational

Amsterdam, NL (AMS1) Operational

Frankfurt, DE (FRA1) Operational

Singapore (SGP1) Operational

Seoul, South Korea (SEL1) Operational

Toyko, Japan (TYO1) Operational

Vancouver, BC (VAN1) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

PIT1 - Internet Routing Upgrades

Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 UTC

Scheduled - Teraswitch will be upgrading the software and completing infrastructure upgrades related to our Internet Edge Routers in Pittsburgh. Network traffic will be rerouted around the nodes under maintenance and no interaction will be required by customers. During the maintenance, Internet traffic may take different paths/routes - this will be normalized at the completion of the maintenance.
Nov 14, 18:34 UTC

LAX1 - Internet Edge Router Maintenance

Completed - All work is completed at LAX1.
Nov 21, 05:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 UTC

Scheduled - Teraswitch will be upgrading the software and completing infrastructure upgrades related to our Internet Edge Routers in Los Angeles. Network traffic will be rerouted around the nodes under maintenance and no interaction will be required by customers. During the maintenance, Internet traffic may take different paths/routes - this will be normalized at the completion of the maintenance.
Nov 15, 20:40 UTC

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

EWR1 - Network Interruption - Switch Reboot and Hardware Replacement

Resolved - Our techs have replaced the defective switch and all operation is normal. The detected impact of traffic was around 60 seconds.

If you have any outstanding issues please contact the NOC or support.
Nov 17, 04:08 UTC

Update - This maintenance is now in progress, and switch cutover will occur shortly.
Nov 17, 03:06 UTC

Update - Our technicians will replace the switch at approximately 10PM local time (3:00:00 am UTC | Friday, November 17, 2023 ) in EWR1. The traffic impact is expected to be under 1 minute, but we would like for customers to plan for up to 5 minutes for the traffic to be restored to normal operation.

Affected subnets are servers within:

141.98.216.129/27
2607:fdc0:281:3::/64
141.98.216.113/28
2607:fdc0:281:4::/64

We will update this notice when work commences and when it is completed.
Nov 16, 21:33 UTC

Identified - Teraswitch is investigating a switch reboot at our EWR1 site. This reboot would have caused a brief network interruption for a small subset of services, and occurred on the same switch as the previous incident on 11/11/23. We are proceeding with an immediate replacement of the affected switch, and will update this incident as soon as the hardware swap is scheduled.
Nov 16, 20:38 UTC

Nov 16, 2023

Nov 15, 2023

No incidents reported.