This incident has been resolved. A root cause analysis will be posted shortly.
Posted May 17, 2025 - 20:32 UTC
Monitoring
The power issue affecting a single compute rack in SGP1 has been resolved - all affected customer systems should be back online at this time. Teraswitch staff are monitoring for stability but we do not expect further impacts.
Posted May 17, 2025 - 16:52 UTC
Identified
Teraswitch has isolated the issue to loss of power on a single compute rack in SGP1, causing downtime for bare metal customers in that rack. Customers in other racks at SGP1 are unaffected at this time. Teraswitch has engaged the facility to identify the cause and provide immediate restoration. We will provide an update once service has been restored.
Posted May 17, 2025 - 15:05 UTC
Investigating
Teraswitch is investigating a power loss event affecting at least one compute rack inside SGP1.