Teraswitch Status - EWR1 - Network connectivity loss

EWR1 - Network connectivity loss

Incident Report for Teraswitch

Resolved

We have identified the cause of the incident at this time. The leaf switch providing network to one of the server racks reported having a failed power supply. A tech was dispatched to replace the bad power supply, which is normally routine and should be hitless. He correctly removed power from the bad unit, replaced it, and upon plugging the power cord in, the switch powered itself off. The switch likely has bad power board and we will need to replace the switch during a maintenance window. We will send out a notice to schedule the replacement. We sincerely apologize for the outage.

Posted Sep 29, 2022 - 19:28 UTC

Investigating

We're currently investigating a network outage at our Newark location. Our team is investigating a potential hardware failure at this time. Updates will be provided as soon as they are available.

Posted Sep 29, 2022 - 19:02 UTC

This incident affected: Newark, NJ (EWR1).